FAQ's

FAQ's

FAQ's

Customers Frequently
Asked us Asked Questions

  • How long does software OR website development take?
    We cannot possibly answer this question precisely because there are projects finished in 2 to 3 weeks, but there are also tasks that take several years to complete. To provide you with a precise answer, we have to evaluate the project complexity and the work scope. Knowing this information, we can provide you with the estimated time frame.
  • How much will the Hollyhock developers’ work cost?
    In our company, we pay our employees based on hourly rates, depending on the technology utilized and the experience level of the specialists involved in the project.
  • Should I be familiar with the technical details to work with you?
    There is absolutely no need for this. After all, you do not have to know medical nuances when seeking a dentist’s services. You do not have to be an expert in software development because, actually, we are. We are ready to explain to you all unclear moments and the essence of all stages while working on the project. On your part, all you need is a clear vision of what objectives you want to achieve using the desired software product. Therefore, you just have to focus on your needs, and we will help you make them a reality
  • What information do you need from me to start work?
    Share the details of your project – like scope, timeframes, or business challenges you’d like to solve.
  • Do you provide product support services after the app development is complete?
    Yes, we are always glad to provide technical support and service the apps we have developed. We can also further develop your software product if you need to implement new features or integrate third-party services.
  • Will you be able to increase the number of people in your team if necessary?
    If you wish to partly reduce the project work intensity or, on the contrary, to increase it at times, we are always ready to adapt to your needs. When necessary, we will easily involve more team members in your project to meet your expectations
  • What technologies and programming languages do you utilize in your work?
    Our experts possess a wide range of skills, enabling us to offer our customers the best solutions to achieve their goals. The basic Hollyhock profile is .NET development and blockchain; we also work with C#, ASP.NET Core/MVC, Xamarin, Angular/Angular.JS, React/React.JS, Node.JS, and WPF. please check our service here
  • What is the minimum budget and the project size you are willing to work with?
    The minimum budget can be decide over project. Over the years, our portfolio has been enriched with both large enterprise solutions and apps designed to implement single-person ideas. The project size is not that important to us, but its benefits and ability to solve specific problems are.
  • Will you sign an NDA?
    Yes, sure. If you want to sign an NDA, we are always ready to do so.
  • How long do I have to wait before the work on my project starts?
    Typically, it takes about two weeks to start cooperating on the project. However, it depends on the project features and the number of people involved in it.
  • Can you make changes to a product which other developers have already started?
    Yes, we can. Our software engineers are well versed in various technologies and will practically always be able to continue the product started by some other team.
  • Do you provide system documentation?
    We provide the SRS documentation to the client. The code will have comments to facilitate easy comprehension. Our documentation is comprehensive and self-explanatory.
  • Do you provide end-user documentation?
    We will provide end-user documentation if the clause is included in the work contract and quoted by Flatworld Solutions.
  • How do you handle change requests from your customers?
    We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.
  • How quickly can you source developers?
    We source developers after getting to know each customer and their needs, and finding the right talent for the job. On rare occasions, everything lines up naturally, and we are able to identify an ideal team of candidates within days. More often, it takes two to four weeks to find the right people, introduce them to our client, secure the client’s approval, and finalize the paperwork.
  • Why is custom software an expensive investment?
    Custom software is built when off the shelf software does not work for the purpose required, or off the shelf software is too cumbersome to use. Custom software saves licensing fees and training efforts as it is designed to closely match the existing organizational processes. Since the customer owns the intellectual property there are no longer term licensing costs, but the upfront investment is often higher due to all the effort going into the program at the onset.
  • We are worried about support. How will the team handle it?
    We offer a range of on-going support services. Our SLAs can go as low as 2 business hours, but most of our customers rarely need that level of support.
  • How do we keep ourselves informed about progress?
    We use Agile scrum development methodology. You will be an integral part of sprint planning - from the start during sprint planning and again for the review before the release date.
  • How can I help to receive a project quotation in the shortest time possible?
    Preparing detailed requirements will help our developers to understand your vision entirely, and help us to give you an accurate quote. It is ideal to make user stories, where you explain the function and the end result you are expecting.
  • Do you develop mobile apps for all platforms?
    Yes! We build mobile applications for all major mobile development platforms - iOS (iPhone and iPad), Android, and Windows Mobile.